Well Leaders…Have A Customer Lens

The problem faced by too many leaders in today’s organizations- is that they look at their customers through cloudy  lenses. I enjoy reading-a lot.  The wider the scope of my reading-the more I come to know the following to be true- Well Leaders have a Customer Lens. 

Is Your Organization Ready for Coaching?

For many organizations establishing a coaching program for their employees has taken on an almost feverish pace.  More and more organizations know there is value to be had from having their people work with a coach. …