Awhile back I had a coaching session with a senior level leader. He had done tremendously well in developing a healthy work environment in his department. His direct reports spoke favourably about him as a leader.…
Well Leaders…Have A Customer Lens
The problem faced by too many leaders in today’s organizations- is that they look at their customers through cloudy lenses. I enjoy reading-a lot. The wider the scope of my reading-the more I come to know the following to be true- Well Leaders have a Customer Lens. …
Is Your Organization Ready for Coaching?
For many organizations establishing a coaching program for their employees has taken on an almost feverish pace. More and more organizations know there is value to be had from having their people work with a coach. …
Well Leaders… Protect Their People
How much trust do the people you lead have in you? How confident are they that you won’t throw them under the proverbial bus? Well leaders protect their people. They do so in many ways that say I care about you and I value you.…
Well Leaders…Practice MBWA
Would your people be suspicious to have you visit them in their work area? Would they scratch their heads in puzzlement as to whether you are lost or are spying on them? Would they pretend all is well to see you in their area but you know deep down they are most uncomfortable with your presence?…